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About Jo Malone egift cards
Where can jomalone eGift cards be purchased?
  • jomalone.com eGift Cards can be purchased at jomalone.com and by calling 1-877-311-3883.
How will jomalone eGift cards be delivered?
  • jomalone.com eGift Cards are delivered via e-mail within 5 hours if there are no issues with the order. The sender’s name, e-mail address and personal message are included for the recipient.
How much does delivery cost?
  • There is no charge for jomalone.com eGift Card e-mail delivery.
  • For shipments that contain eGift Cards and other items: shipping and handling charges will be based upon the amount of actual merchandise purchased. eGift Card purchases are not included in the calculation of shipping and handling charges and do not count toward fulfilling a minimum required purchase threshold for special offers.
  • Click here for complete shipping information.
How do I activate my jomalone.com eGift Card?
  • Click on the "Activate eGift Card Now" link in the e-mail you received notifying you about your eGift Card.
  • Print out or write down your eGift Number and PIN, and keep this information in a safe place—you'll need it when you redeem your eGift Card.
Where can jomalone.com eGift cards be redeemed?
  • eGift Cards may only be redeemed by visiting us online at jomalone.com or by calling us at 1-877-311-3883.
  • Please note that eGift Cards are exclusive to jomalone.com and may not be redeemed at Jo Malone Shop or Department Store locations.
How can I redeem a jomalone.com eGift certifcate online?
  • Visit jomalone.com and shop as usual. Follow the regular checkout procedure when you are ready.
  • When you reach the Billing Page during checkout, look for the eGift Card section, then enter your jomalone.com eGift Card Number and PIN Code along with a valid credit card.
  • If the total amount of your order exceeds the total value on your eGift Card, your credit card will be charged the remaining balance. All of the value on your eGift Card will be used first before any amount is charged to your credit card.
  • If the amount of your order is less than the value on your eGift Card, your credit card will not be charged. Any unused balance will remain on your eGift Card.
  • Only one jomalone.com eGift Card may be used per order.
How can I redeem a jomalone.com eGift Card by phone?
  • Call 1-877-311-3883 to place your order.
  • You will be asked to provide your jomalone.com eGift Card Number and PIN Code along with a valid credit card.
  • If the total amount of your order exceeds the total value on your eGift Card, your credit card will be charged the remaining balance. All of the value on your Online eGift Card will be used first before any amount is charged to your credit card.
  • If the amount of your order is less than the value on your eGift Card, your credit card will not be charged. Any unused balance will remain on your eGift Card.
  • Only one jomalone.com eGift Card may be used per order.
Can I redeem a Gift Card or Gift Card from a Jo Malone Shop or from a department store, online a jomalone.com?
  • Only official jomalone.com eGift Cards may be redeemed online at jomalone.com.
  • Jo Malone Gift Cards may only be redeemed at a Jo Malone Shop or online at jomalone.com.
Can I redeem a jomalone.com eGift Card at a store or department store location?
  • jomalone.com eGift cards are exclusive to jomalone.com and may not be redeemed at Jo Malone Shop or Department Store locations (including department store websites).
Sales tax
  • No sales tax is charged when buying a jomalone.com eGift Card.
  • Purchases paid for with jomalone.com eGift cards are subject to applicable sales tax.
Returns and exchanges
  • Refunds for returned items will be credited to the original payment method.
  • Please click here for more information about returns and exchanges.
Checking the balance on jomalone.com eGift cards
  • To check the balance on your jomalone.com eGift Card, you'll need your PIN Code.
  • You may check your balance online on the jomalone.com eGift Card page, or during checkout.
  • You may also call 1-888-669-4332.
Lost or stolen eGift cards
  • Please call 1-888-669-4332 to report a lost or stolen jomalone.com eGift Card.
Terms and conditions
  • jomalone.com eGift cards are redeemable only for merchandise or services and cannot be redeemed for cash. They have no expiration date and no service fees.
  • Promotional offers and discounts may not be applied to the purchase of jomalone.com eGift cards.
  • The value of jomalone.com eGift Card purchases are not used to determine promotional thresholds.
  • The use of jomalone.com eGift cards online is subject to Jo Malone Online Terms & Conditions and Privacy Policy.
  • Jo Malone has the right, in addition to any other available remedies, to close customer accounts or require alternative forms of payment if a fraudulently obtained jomalone.com eGift Card is redeemed or sought to be redeemed.
  • JO MALONE AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EGIFT CARDS, INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A JOMALONE.COM EGIFT CARD CODE IS NONFUNCTIONAL, THE SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE TO REPLACE THE JOMALONE.COM EGIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY BE INAPPLICABLE AND ADDITIONAL RIGHTS MAY APPLY.
  • If you have further questions or concerns about jomalone.com eGift cards, please contact 1-877-311-3883.

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