About Gift Cards and eGift Cards

Who is the issuer of Jo Malone London brand gift cards?

The issuer and sole obligor of Jo Malone London brand gift cards is ELC Brands Management Inc. References in this FAQ to “we,” “our,” and “us,” mean ELC Brands Management Inc.

Where can I purchase eGift Cards?

Jo Malone London eGift Cards are sold through ELC Brands Management Inc.’s partner, CashStar, at an Experience Center, or by calling 1.866.305.4706

How will my eGift Card be delivered?

  • eGift cards are delivered via-email and reach their sender within 5 hours if there are no issues with the order. The sender's name, email and personal message are included for the recipient.

How much does delivery cost?

  • There is no charge for email delivery. For shipments that contain eGift Cards and other items, shipping and handling charges will be based upon the amount of the merchandise purchased. eGift Card amounts are not included in the calculation of shipping and handling charges.