Gift Card and eGift Card Terms and Conditions

1. USING YOUR JO MALONE GIFT CARDS

Please note that the information below is applicable to the use of Jo Malone Gift Cards and Jo Malone eGift Cards.

2. REDEEMING JO MALONE GIFT CARDS AT JO MALONE ONLINE

Visit www.jomalone.com and select the items you want to purchase and click checkout. On the Billing Page enter your Jo Malone Gift Card number and PIN Code along with a valid credit card. When the total amount of your order exceeds the total value on your Jo Malone Gift Card, your credit card will be charged the remaining balance. All of the value on your Jo Malone Gift Card will be used first before any amount is charged to your credit card. When the amount of your order is less than the value on your Jo Malone Gift Card, your credit card will not be charged. Any unused balance will remain on your Jo Malone Gift Card.

Only one Jo Malone Gift Card may be used per order.

Remember, only Jo Malone Gift Cards with a PIN Code and eGift Cards can be redeemed at www.jomalone.com.

3. REDEEMING JO MALONE GIFT CARDS AT 1.888.734.8600

Call 1.888.734.8600 to place your order with a phone representative. You will be asked to provide your Jo Malone Gift Card number and PIN Code along with a valid credit card.?

When the total amount of your order exceeds the total value on your Jo Malone Gift Card, your credit card will be charged the remaining balance. All of the value on your Jo Malone Gift Card will be used first before any amount is charged to your credit card. When the amount of your order is less than the value on your Jo Malone Gift Card, your credit card will not be charged. Any unused balance will remain on your Jo Malone Gift Card.

Only one Jo Malone Gift Card may be used per order.

Remember, only Jo Malone Gift Cards with a PIN and eGift Cards can be redeemed at 1.888.734.8600.

4. REDEEMING JO MALONE GIFT CARDS AT FREESTANDING JO MALONE SHOPS

Present your Jo Malone Gift Card at freestanding Jo Malone Shops in the United States for the purchase of Jo Malone merchandise or services.

To find a freestanding Jo Malone Shop in United States locations, please click here or call 1.888.734.8600.

Remember, eGift Cards cannot be redeemed at freestanding Jo Malone Shops or at Department Store locations.

5. SALES TAX

No sales tax is charged when buying Jo Malone Gift Cards. Purchases paid for with Jo Malone Gift Cards are subject to applicable sales tax.

6. RETURNS AND EXCHANGES

Refunds for returned items will be credited to the original payment method. Please click here for more information about returns and exchanges.

7. CHECKING BALANCE ON JO MALONE GIFT CARDS

If your Jo Malone Gift Card has a PIN Code, you may check your balance online www.jomalone.com on the Jo Malone Gift Card page.

8. LOST OR STOLEN JO MALONE GIFT CARDS

Please call 1.888.734.8600 to report a lost or stolen Jo Malone Gift Card.

9. TERMS AND CONDITIONS

Jo Malone Gift Cards are redeemable for merchandise or services, cannot be redeemed for cash unless required by law, have no expiration date and no service fees.

Jo Malone Gift Cards cannot be returned or exchanged.

Promotional offers may not be applied to Jo Malone Gift Card purchases.

The value of Jo Malone Gift Card purchases are not used to determine promotional thresholds.

The use of Jo Malone Gift Cards online is subject to Jo Malone Online Terms & Conditions and Privacy Policy.

Jo Malone has the right, in addition to any other available remedies, to close customer accounts or require alternative forms of payment if a fraudulently obtained Jo Malone Gift Card is redeemed or sought to be redeemed.


JO MALONE AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A JO MALONE GIFT CARD CODE IS NONFUNCTIONAL, THE SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE TO REPLACE THE JO MALONE GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY BE INAPPLICABLE AND ADDITIONAL RIGHTS MAY APPLY.

If you have further questions or concerns about Jo Malone Gift Cards, please contact 1.888.734.8600.

Copyright © 2013 JO MALONE, INC. All worldwide rights reserved.