If for any reason you are not happy with your purchase on JoMalone.com, you may return the unused portion to us for a refund or exchange.
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
If the items received are damaged, please refer to Damaged Items.
Please note: Only products purchased on JoMalone.com may be returned for refund or exchange.
If you have questions about returns or exchanges, please contact us by phone at 1.866.305.4706 or via email at JoMaloneOnlineService@JoMalone.com.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-866-305-4706.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
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