Pre-Order

Q: What should I expect if I purchase a "Pre-Order" item?

A: Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.jomalone.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.


Q: When will I be charged for a Pre-Order purchase?

A: Jo Malone London does not charge your credit or debit card until your item(s) has shipped (excluding Jo Malone London Online purchases placed in-store). However, prior to shipment, your debit or credit card statement may show "an authorization hold," which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

Customer Service

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If you need help, email or call Customer Service at 1.866.305.4706.