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Complimentary Benefits and Services
Discover our range of services and benefits, each designed to further enhance your Jo Malone London experience.
Complimentary Gift Wrap
Gifting is in our DNA, so when you choose a present from
our collection it’s always artfully wrapped with our compliments, ready to gift.
Delivery
Whether in-store collection, standard, overnight or same-day,
choose the delivery option that suits you best.
Engraving
Elevate every occasion with a gift that’s personalised with complimentary engraving.
Live Chat
For gifting advice, fragrance insights or help with an order, our Stylists are always on hand to assist you via Live Chat.
Gift Finder
For loved ones with very specific tastes, our gift finder can help you find the perfect present, whatever size, collection or occasion.
AI Scent Advisor
Guided by our AI scent discovery tool, your (or your loved ones’) personal fragrance match is just a few simple questions away.
Jo Malone London Complimentary Benefits Asked & Answered
Does Jo Malone London give free samples?
Jo Malone London offers complimentary samples to customers who place an order. Samples are only available through online offers and at checkout with purchase where applicable, or at our retail store counters during promotional events. Jo Malone London is unable to mail out samples on request. Please be advised that sample sizes of our products are not available for sale or general distribution.
How do I find out about upcoming offers?
The best way to find out about our upcoming offers is by signing up to our newsletter. You will be the first to discover the latest information from Jo Malone London: from limited edition collections, product launches, unique gift ideas and promotions.