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I agree to receive communication from Jo Malone London. See our Privacy Policy., which include Financial Incentive for CA residents.Enjoy a complimentary Silver Birch & Lavender Cologne 9ml with any $50 purchase. Yours with code
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The key ingredients at the heart of the House of Jo Malone London. Discover more about our home, heritage, our approach to fragrance and the charities we support.
Delve into our archive for fragrant inspiration. From tips from our House to profiles of our signature ingredients and interviews with friends and collaborators.
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Shipping & Handling
For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation. Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
Total Delivery Timing | Order Must Be Placed By | Cost | |
---|---|---|---|
Standard | Processing: 1-2 business days+ Shipping: 3-6 business days | N/A | $0.00 |
2nd Day Shipping 1 | Processing: Same business day Ships within 2 business days | Order Must Be Place By 2:00PM ET | $15.00 |
Overnight Shipping 1 | Processing: Same business day Ships within 1 business days | Order Must Be Place By 2:00PM ET | $25.00 |
Same-Day Delivery | Processing: Same or Next Day | N/A | $5.95 |
1 In order to process and ship your order with 2nd Day or overnight shipping on the same business day, submit your order by the time noted above
Orders are processed & shipped Monday - Friday, excluding federal holidays in the United States. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following U.S. holidays and orders won’t be processed on these days:
P.O. Boxes and APO/FPO/DPO Addresses
Most items may be shipped to P.O. Boxes and Military APO/FPO/DPO addresses, but some restrictions apply as explained in Shipping Restrictions. [Brand.com] currently ships to the following APO/FPO/DPO locations:
Alaska, Hawaii, Other US Territories
Most items may be shipped to Alaska, Hawaii, and the U.S. Territories, but some restrictions apply as explained in Shipping Restrictions. [Brand.com] currently ships to the following U.S. Territories:
International Locations
We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of the United States. We apologize for any inconvenience. To find Jomalone.com products near you, please visit our International Store Locator.
Jomalone.com Online eGift Cards are delivered via email. The sender's name and email address are included for the recipient.
Gift cards are issued by and represent obligations solely of ELC Brands Management Inc.
Jomalone.com Online is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Jomalone.com Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.
If the tracking information for your package confirms delivery and you cannot locate the delivered package:
Some items sold by Jo Malone London Online require special handling as specified by federal, state, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.