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Customer Service
Shipping & Handling
Shipping
Holiday Shipping
***We appreciate your understanding that due to the large volume of Holiday orders, additional processing time may occur on standard ground orders.
| Place Order By Date | Time | Shipping Type |
|---|---|---|
| Monday, December 5, 2022 | 2 PM ET | APO/FPO/DPO Military Locations and US Territories |
| Thursday, December 15, 2022 | 2 PM ET | PO Boxes |
| Sunday, December 18, 2022 | 2 PM ET | Standard Ground Service |
| Wednesday, December 21, 2022 | 2 PM ET | 2nd Day Air Shipments |
Standard Shipping $0.00
Ships within 4-10 business days
2nd Day Shipping $15.00
Ships within 2 business days
Overnight Shipping $25.00
Same-Day Delivery $5.95
Same or Next Day
Jomalone.com orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Shipping service are processed and shipped in 4-10 business days, depending on product availability. 2nd Day and Overnight orders placed by 2PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.
Please note:
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
***Please note that a signature may be required upon delivery for Second Day and Overnight shipments.
Other Locations
Orders shipped to P.O. Boxes are delivered within 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.
Electronic Delivery
Jomalone.com Online eGift Cards are delivered via email. The sender's name and email address are included for the recipient.
Shipments to Forwarding Companies
Jomalone.com is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Jomalone.com is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
Lost or Missing Orders
If the tracking information for your package confirms delivery and you cannot locate the delivered package:
- 1. Check with neighbors and family members
- 2. Look around the delivery location
- 3. Check for notice of attempted delivery
- 4. Contact the carrier directly who can assist further
Note: Jo Malone London Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Jo Malone London Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.