BAG
Your bag is currently empty
Sign up to receive the latest news from Jo Malone London
By submitting my email, I agree to receive communication from Jo Malone London. See our Privacy Policy. for details, which include Financial Incentive Notice for CA residents.The latest news from Jo Malone London
I agree to receive communication from Jo Malone London. See our Privacy Policy., which include Financial Incentive for CA residents.Enjoy three complimentary miniatures with any $130 purchase. Yours with code
Free shipping & returns, plus complimentary gift wrap on all orders.
Be the first to hear all the latest news.
By using the site, you accept & agree to our updated Terms & Conditions that include dispute resolution
Get it now with online shopping for same-day delivery and in-store pick-up!
Need a little inspiration?
Returns & Exchanges
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from Jo Malone London Online only, and all returns are inspected upon return. Products purchased from Jo Malone London Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Jo Malone London eGift Cards are issued by ELC Brands Management Inc. and sold by its third-party partner, CashStar, and thus cannot be exchanged or returned to Jo Malone London. All Jo Malone London eGift Card purchases are subject to CashStar’s return policies. Jo Malone London Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Jo Malone London Online. If issued in these instances, Jo Malone London Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment with a few exceptions:
Engraved items are not eligible for exchange or return.
Please contact us at 1-866-305-4706 or via email at JoMaloneOnlineService@jomalone.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on Jomalone.com may be returned.
If you prefer to return your order in store, please provide the store associate with your email address or bring your shipping confirmation email with you as proof of purchase.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-866-305-4706. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.