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I agree to receive communication from Jo Malone London. See our Privacy Policy., which include Financial Incentive for CA residents.Enjoy a complimentary Silver Birch & Lavender Cologne 9ml with any $50 purchase. Yours with code
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The key ingredients at the heart of the House of Jo Malone London. Discover more about our home, heritage, our approach to fragrance and the charities we support.
Delve into our archive for fragrant inspiration. From tips from our House to profiles of our signature ingredients and interviews with friends and collaborators.
Need a little inspiration?
Track your most recent orders by visiting the My Orders page in the My Account section or click here. This is the easiest and fastest way to get the most current information regarding your jomalone.com orders.
When you click on My Orders, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.
After your order is shipped you can track the delivery status of your order online with our carrier by clicking the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
Have a question about your order? Representatives are available Monday - 8AM to 10PM; Saturday & Sunday 10AM to 8PM.
If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 1-866-305-4706. We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your online order is placed by a Stylist in a Jo Malone London Boutique, the full purchase price of your item(s) (including taxes) will be immediately charged to your form of payment at the time of purchase and before your item(s) ship. If you have any questions or concerns regarding an online order placed in a Jo Malone London Boutique, please contact us at 1-866-305-4706 for assistance.