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Customer Service

Buy Online, Pick-Up In Store FAQs

Need it in time for Valentine's Day? Order by Tuesday, February 14th 2PM EST

 

Most items should be available for pick up within 24 hours after your order is placed.

You may see a pre-authorization on your selected method of payment prior to pick up. However, you will not be charged until you obtain your merchandise.

Once every item is ready for pick up, you will receive a READY FOR PICK UP notification via email that will be sent to the email address you entered when you placed your order. Your order will be held for three days. Orders not picked up within this time frame will be cancelled.

You will receive a reminder email 24 hours prior to cancellation. If you would like to request a 24-hour extension to pick up your order, please contact the store to avoid cancellation.