Where is my Jo Malone London Order?
When will I get my Items?
Can I track my Order in Real-Time?
Do I have to be present to receive my delivery?
Will I be charged if I miss my $200+ delivery?
Can I contact my Same Day Delivery Courier?
Do I have to tip my Same Day Delivery Courier?
Can I add/remove items to my order once I've confirmed order?
What if I provided the wrong delivery address?
Can I cancel my Same Day Delivery order?
Can I return my order?
How will credits be issued for my returned order?
How do I report missing or damaged item(s) in my order?
Why is Same Day Delivery not available for me?
When will my credit card be charged?
Will I be charged if my order gets cancelled?
Can I use Afterpay for my Same Day Delivery order?
Can I receive samples with my Same Day Delivery order?
Am I able to add promotions/offers to my In-store pickup order?
Still have questions?