Gift Card Terms and Conditions

Jo Malone gift cards can be used as payment for purchases at Company-owned Jo Malone freestanding retail stores in the United States and at jomalone.com. Gift Cards cannot be used at department store locations. Gift Cards cannot be returned or exchanged or redeemed for cash, except as required by law. Gift Cards have no expiration date or service fees. For balance inquiries or to locate a freestanding store near you, call 1.866.305.4706. To report a lost or stolen Gift Card, please call 1.888.734.8600.

Jo Malone has the right, in addition to any other available remedies, to close customer accounts or require alternative forms of payment if a fraudulently obtained Gift Card is redeemed or sought to be redeemed.

JO MALONE AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A JO MALONE GIFT CARD CODE IS NONFUNCTIONAL, THE SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE TO REPLACE THE JO MALONE GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY BE INAPPLICABLE AND ADDITIONAL RIGHTS MAY APPLY.